Privacy Policy

Last updated 2 November 2026

Short version: your audio goes to our servers to be transcribed and nowhere else, your transcripts live on your phone, and you can delete your audio or export everything whenever you want. We collect only what's needed to run the service, and we don't sell your data.

1. Who we are

Scotto is operated by Cresco Africa Ltd ("Scotto", "we", "us"). For any privacy question, contact support@scotto.crescoafrica.com.

2. What we collect

Account information

If you create an account, we store your email address and the display name you provide. We use passwordless sign-in: a one-time code is emailed to you, so we never store a password.

Audio and transcripts

When you ask Scotto to transcribe or translate a clip, that audio is sent over an encrypted connection to our transcription provider, processed, and the result is returned to you. That audio is not retained by the provider after processing, and we don't keep a copy of it unless you turn on cloud backup. The resulting transcripts and translations are stored on your device, in your Library.

Cloud backup (optional, paid plans)

If you enable cloud backup, an encrypted copy of your audio and its text is stored in a private, access-controlled cloud bucket tied to your account, so you can restore it on another device. You can delete it at any time. See our Storage & data page for details.

Usage and diagnostics

We record how much transcription/translation time you use, to enforce plan limits. We keep a device identifier to manage your free allowance and one-time trial. We do not build advertising profiles.

3. How we use information

To provide transcription, translation, summaries and your Library.
To sign you in and keep your session secure.
To enforce free, trial and paid plan limits.
To send you essential service emails (your sign-in code, billing, account notices).

4. Who we share with

We use a small number of processors strictly to run the service, each bound by a data-processing agreement: an AI transcription/translation provider (processes audio you submit to produce your result; does not retain it afterward), an email provider (sends your one-time codes and account emails), and cloud storage (holds your encrypted backup if you enable it). We do not sell your personal data to anyone. These providers may process data in other countries; where they do, the transfer relies on appropriate safeguards such as standard contractual clauses.

A note on encryption

Your connection to our servers is encrypted (TLS), and cloud backups are encrypted at rest. Scotto is not end-to-end encrypted: to transcribe your audio, our processing service necessarily reads it in the clear during processing. We don't retain it afterward unless you've turned on backup.

5. What we don't do

We don't sell your data or your audio.
We don't keep your audio in the cloud unless you turn on backup.
We don't record phone calls — Scotto captures only when you start it.

6. Your choices & rights

You can edit your name, delete any item, clear audio while keeping text, or delete your whole account from within the app. Deleting your account starts a 30-day recovery window, after which your data and any cloud backup are permanently erased. Depending on where you live, you may have rights to access, correct, export or erase your personal data — email us to exercise them.

7. Data retention

On-device audio follows the retention window you set (default 90 days); transcripts remain until you delete them. Cloud backups remain until you delete them or close your account. Account records are removed after the 30-day recovery window.

8. Children

Scotto is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data.

9. Changes

We'll update this page when our practices change and revise the date above. Material changes will be notified in-app or by email.

Contact: support@scotto.crescoafrica.com